Introduction

Portillo's Cleaning LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleaningportillo.com, use our services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for cleaning services
• Schedule an appointment
• Contact us through our website, phone, or email
• Subscribe to our newsletter or promotional communications
• Provide feedback, reviews, or testimonials
• Apply for employment with us

This information may include:

• Contact Information: First and last name, email address, phone number, mailing address
• Property Information: Service address, property type, number of bedrooms/bathrooms, special cleaning requests
• Service Preferences: Frequency of service, preferred cleaning times, access instructions
• Payment Information: Billing address, payment method preferences (we do not store credit card information)
• Communication Records: Records of your communications with us, including emails, phone calls, and text messages

Payments are processed securely through third-party platforms such as Square, Venmo, Zelle, or bank transfer services. We do not collect or store your full payment card details. Please refer to the respective privacy policies of these payment processors for information on how they handle your data.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: Approximate location based on IP address (for service area verification)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Customer Support

• Provide, operate, and maintain our cleaning services
• Process and fulfill service requests
• Schedule appointments and send service reminders
• Communicate with you about your services
• Provide customer support and respond to inquiries
• Process payments and manage billing

Business Operations and Improvement

• Improve and optimize our website and services
• Analyze website usage and user behavior
• Develop new services and features
• Conduct market research and customer satisfaction surveys
• Train our staff and improve service quality

Marketing and Communications

• Send promotional emails about our services (with your consent)
• Inform you about special offers, discounts, and new services
• Send service-related updates and important announcements
• Request reviews and testimonials

Legal and Safety

• Comply with applicable laws and regulations
• Protect our rights and property
• Ensure the safety and security of our staff and customers
• Prevent fraud and unauthorized access
• Respond to legal requests and court orders

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment Processors: Square, Venmo, Zelle, bank transfer services, and other payment platforms
• Technology Services: Website hosting, email services, analytics providers (Google Analytics), mapping services (Google Maps)
• Communication Tools: Email marketing platforms, customer support software
• Professional Services: Legal, accounting, and insurance providers

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal process
• Government investigations or regulatory requests
• Requests from law enforcement agencies
• Situations involving potential threats to safety or security

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for core website functionality.
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics).
• Functional Cookies: Enable enhanced website features and personalization.
• Google Maps Cookies: Required for address autocomplete and mapping features.

Essential vs. Non-Essential Cookies

Essential Cookies (Always Active)

These cookies are necessary for basic website operation and cannot be disabled. They include:

• Website Security: Protects against unauthorized access and malicious activity.
• Session Management: Remembers your form inputs and preferences during your visit.
• Cookie Consent: Saves your cookie preferences so you are not asked repeatedly.
• Google Maps: Enables address autocomplete and map display for service locations.

Non-Essential Cookies (Optional)

These cookies help us improve your experience but are not required for the website to function:

• Google Analytics: Collects anonymous information about website traffic and user behavior.
• Performance Tracking: Monitors website load times and overall performance.

Your Cookie Choices

When you visit our website, you will see a cookie notice allowing you to manage your preferences:

• "Accept All": Enables both essential and non-essential cookies for the best experience.
• "Essential Only": Restricts cookies to those necessary for basic functionality.

You can change your cookie preferences at any time by clicking "Cookie Preferences" in our website footer or by adjusting your browser settings.

Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

Cookie Preferences

You can manage your cookie preferences at any time by using the options below:

Your current cookie settings will be saved and applied across all pages of our website. You can change these settings at any time.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we retain information for:

• Active Customers: Throughout the duration of our business relationship
• Inactive Customers: Up to 3 years after last service for potential re-engagement
• Financial Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe or request removal
• Website Analytics: Up to 26 months (Google Analytics default)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your personal information in a portable format

Correction and Update

• Request correction of inaccurate or incomplete information
• Update your contact preferences and service information

Deletion

• Request deletion of your personal information (subject to legal and business requirements)
• Cancel your account or service

Marketing Communications

• Opt out of marketing emails by clicking "unsubscribe" in any promotional email
• Opt out of text messages by replying "STOP"
• Contact us directly to update your communication preferences

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

California and Virginia Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The Right to know what personal information is collected and how it is used
• The Right to delete personal information (subject to certain exceptions)
• The Right to opt out of the "sale" of personal information (we do not sell personal information)
• The Right to non-discrimination for exercising your privacy rights

If you are a Virginia resident, you may have similar rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, or delete your personal data.

To exercise these rights, please contact us at [email protected] with "Privacy Request" in the subject line.

International Users

Our services are provided from the United States and are intended for users located in the United States. If you access our website from outside the U.S., you understand that your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.